Customer Information
This website www.PrickandMix.co.uk is owned and operated by:
Hortivation
64 Dunkirk Lane
Leyland
PR25 1TX
Email: sales@PrickandMix.co.uk
Tel: 01772 657 564
VAT Reg. No. 227 0904 23
Shipping & Delivery
All UK orders are sent either by Royal Mail recorded or tracked post or by Courier at our discretion.
Our flat rate shipping charges mean that no matter how many products you order, you pay the same price for shipping. In the event of factors beyond our control such as postal strikes or severe weather we will delay dispatch to avoid damage to orders.
Our current shipping charges are:
- Standard UK shipping – £5.99
We reserve the right to change shipping methods and prices without notice.
Ordering
All orders must be received via the website (PrickandMix.co.uk) or by email. If any items ordered are out of stock, we will contact you to offer alternative products or to arrange a refund.
Payment
All goods remain the property of Hortivation until paid for in full.
We accept payment via:
Paypal – Secure on-line payment facility (where a Paypal account is used, we are provided with the shipping address by Paypal, so please ensure that your Paypal shipping address is correct when using Paypal as mistakes cannot be rectified once the order has been shipped.
Cheque / postal order– made payable to “Hortivation” sent to the address above. (Please note goods will only be dispatched once the cheque has cleared.)
Bank Transfer – please contact us for details
In the interest of protecting our customers we do not accept payment over the phone.
Returns
We recommend that customers inspect goods upon arrival. We take great care to ensure goods reach you in the best possible condition but should a problem occur, please contact us within 24 hours of receipt. If goods arrive damaged, we will refund/ replace.
For non perishable items, if the return is due to our mistake we will refund/ replace, however as plants are a perishable item and exempt from the current legislation regarding change of mind etc, we can accept no liability for customer mistakes in ordering.
RETURNS WILL ONLY BE ACCEPTED WITH AN OFFICIAL RETURNS NUMBER
